Skip to main content

License Agreement

1 – General

This is a Legal Agreement between Cloudia Research S.p.A. and Customers covering customer’s purchase and use of products developed by Cloudia Research S.p.A.. It is assumed that on purchasing the product, the customer acknowledges the understated terms and conditions of this agreement. The customer will lose all the rights to use the product automatically on breaching this agreement. Under these circumstances, the customer must cease using it and terminate all copies and derivatives of the product at the customer’s disposal.

2 – License

2.1 General Matters

The customer acquires a license upon purchasing the product, which will be valid until the customer stops using the product or Cloudia Research S.p.A. revokes this license due to the customer’s inability to adhere to any of its terms and conditions.
A license sold does not confer ownership of any original works, part of it, or any documentation or derivative works of the product. Editing of the license document in any other way but through the Administrator Control Panel User Interface will result in the cancellation of the license, client’s deprivation of the right to a refund, product updates, and incorrect operation. Cloudia Research S.p.A. does not assume any liability for any business or personal data loss or harm caused to the site in the event of attempts to edit the license functionality.

2.2 License Registration

Cloudia Research S.p.A. provides a Single Installation License for its products. Although, a license for one test instance is provided with a single installation license. All product instances where the product is used should have a specific license through registration at Cloudia Research S.p.A.. Registration of licenses is compulsory, as the activation will not validate on a customer’s instance without registration.

4 – Product Support Policy

The support team will provide all required written consultation requested for the use and operation of the extension.
The support team reserves the right to ignore any requests that do not adhere to the present conditions.

5 – Product Updates

Cloudia Research S.p.A. will inform customers through email about the release of a new update of the purchased extension/product. The decision to purchase it or not is entirely the customer’s discretion.
All updates can be used only as a replacement for an earlier purchased product, not as a separate copy of a product.

6 – Refunds

To ensure customer protection, for any reason, the customer is authorized to receive a full assistant. Installation & customization services are non-refundable. Any refund request after 30 days of purchase is not accepted.
The customer is obliged to uninstall the product prior to requesting the refund and terminate all its copies and derivatives within 5 bank days starting from the day of initiation of the money refund process.
Cloudia Research S.p.A. is not responsible for any damages incurred due to enforced manual deletion of refunded product or its derivatives, neither with Framework running nor with business margins or information.

8 – Data Retention

For the products purchased, Cloudia Research S.p.A. is the data controller, and the customer is the data processor. In the event of cancellation of your subscription, your data will be archived on the 30th day from the date of cancellation. We will notify you on the date of cancellation to download your data if you wish to retain the information.

9 – Confidentiality

Each party agrees not to disclose any information about the customers, trade secrets, methods, processes, etc., or any other confidential, business, or financial information of the other party, which it comes to know during the course of its performance of this agreement, to any third party, without the prior written consent of such other party. This obligation shall survive the termination of this agreement or license.

10 – Disclaimer of Responsibility

Cloudia Research S.p.A. products must include framework installation with their respective license.
Cloudia Research S.p.A. reserves the right to determine which product to update and when. Cloudia Research S.p.A. also reserves the right to discontinue any product updates.
Cloudia Research S.p.A. is not liable for damages or incorrect running of the Products, occurred due to installation or utilizing of the module.
Cloudia Research S.p.A. does not hold any accountability for the content of a site on which the product is installed. Complaints from any third party may lead to license suspension or revocation if the matter is not resolved. Cloudia Research S.p.A. holds the right to suspend the license and offer both parties time for settlement or advice.
Cloudia Research S.p.A. is not responsible for any damages, including but not restricted to, loss of business or business profits, loss of business information due to using Cloudia Research S.p.A. products.
By accepting this license agreement, the customer acknowledges the use of the product at their own risk and is entirely responsible for any damage to their own computer system or data.

11 – Changes in Terms

Cloudia Research S.p.A. reserves the right to amend or modify these agreement terms at any time. It is the responsibility of the customer to inquire about any changes made to the present agreement.